At Sexpenditure, we are committed to providing quality products that enhance your experience. Your satisfaction is important to us, and we will do our best to ensure that your purchases meet your expectations. However, due to the nature of our products, we have a specific refund policy in place.

1. Non-Refundable Items

For hygiene and safety reasons, we cannot offer refunds or exchanges on products that have been opened or used. This includes, but is not limited to:

Intimate products (e.g., vibrators, lubricants, etc.)
Personal care items
Items that come in sealed packaging

Once the seal is broken, the product is considered used, and we cannot process a refund.

2. Refund Eligibility

You may be eligible for a refund under the following conditions:

Unopened Products: Items must be returned in their original, unopened packaging within 30 days of the purchase date.
Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 7 days of receiving your order to arrange for a replacement or refund.

3. Return Process

To initiate a return, please follow these steps:

Contact our customer support team at [Tel/WhatsApp: 08111599035] with your order details and the reason for the return.
Our team will provide instructions on how to return your item.
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

4. Refund Processing

Approved refunds will be processed within 7-10 business days after receiving the returned item.
Refunds will be issued to the original payment method used at the time of purchase.
Shipping fees are non-refundable unless the product was damaged or defective upon receipt.

We appreciate your understanding and are here to help with any questions or concerns. Please contact us at [Tel/WhatsApp: 08111599035] if you need assistance.